lb9 Privacy Policy

1. Information We Collect

lb9 collects personal data through several channels: directly from you when you register an account or interact with our platform; automatically as you use the platform; and, in limited circumstances, from third-party service providers who help us operate the site. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create an lb9 account, we collect the information you provide during the registration process. This includes:

• Full legal name — used to verify your identity and process financial transactions in your name.
• Date of birth — used to confirm that you meet the minimum age requirement of 18 years.
• Email address — used for account communications, password recovery, and (if you have opted in) promotional messages.
• Mobile phone number — used for two-factor authentication, payment verification, and SMS notifications.
• Username and encrypted password — used to authenticate your identity on login. Passwords are stored as one-way cryptographic hashes and are never accessible in plain text by lb9 staff.
• Preferred payment method details — such as your registered bKash, Nagad, Rocket, or Upay mobile number, or bank account information, used to process deposits and withdrawals.

1.2 Identity Verification (KYC) Data

In order to comply with responsible gaming obligations and to protect against fraud and financial crime, lb9 requires identity verification before processing your first withdrawal and at any other point where our risk assessment deems it necessary. KYC data collected includes:

• Copies of government-issued identity documents (national ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or official correspondence)
• Evidence of payment method ownership (screenshot of mobile banking registration or bank statement)
• In some cases, a short video selfie or live photograph for biometric verification purposes

KYC documents are processed securely and retained only for as long as required by applicable law and our internal data retention policy. They are not used for any purpose other than identity verification and fraud prevention.

1.3 Transaction and Gaming Data

lb9 records all financial and gaming activity associated with your account. This includes deposit and withdrawal amounts, dates, and payment method references; details of all bets placed, games played, and outcomes; bonus claims and wagering progress; and account balance history. This data is retained as part of lb9's obligation to maintain accurate financial records and to resolve any disputes that may arise.

1.4 Technical and Usage Data

When you access lb9, certain technical data is collected automatically by our servers and analytics infrastructure. This includes:

• IP address and approximate geographic location derived from IP
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Pages visited, time spent on each page, and navigation path through the site
• Referrer URL (the page or link that directed you to lb9)
• Session timestamps and duration

This technical data is used to diagnose technical issues, improve platform performance, detect suspicious access patterns, and understand how players use lb9 so we can develop better features. It is not used to identify you as an individual unless combined with your account data in the context of a security or fraud investigation.

1.5 Communications Data

When you contact lb9's support team via live chat or email, we retain a record of that communication, including the content of messages exchanged. This is used to track the progress and resolution of your query, to train support staff, and to maintain a complete record of any complaints or disputes raised. Communications records are stored securely and are not shared with third parties except where required to resolve a dispute or comply with a legal obligation.

2. How We Use Your Data

lb9 uses your personal data only for legitimate, specified purposes. The following table summarises the primary purposes for which your data is used and the legal basis for each.

lb9 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated systems flag an account for investigation (for example, due to suspected fraud or responsible gaming concerns), a trained member of the lb9 team reviews the case before any account action is taken.

3. Data Sharing and Third Parties

lb9 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or any commercial third party for their own marketing purposes. However, in the course of operating the lb9 platform, certain data is shared with trusted service partners under strict contractual terms. These categories of recipients are described below.

3.1 Payment Processing Partners

To process deposits and withdrawals, lb9 shares transaction data with the relevant payment service providers you have chosen to use, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard. The data shared is limited to what is necessary to complete the transaction and is governed by each provider's own privacy terms.

3.2 Identity Verification Providers

lb9 uses certified third-party identity verification services to assist with KYC processing. These providers access the identity documents you submit for the sole purpose of verifying their authenticity and confirming your eligibility to use the platform. All KYC partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

3.3 Game Software Providers

Games on the lb9 platform are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive technical session data (such as a session token and bet history relevant to the active game) to facilitate gameplay. They do not receive your full personal profile or payment details.

3.4 Legal and Regulatory Disclosure

lb9 may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of lb9, its players, or the public. In such cases, lb9 will disclose only the minimum data required to fulfil the legal obligation.

4. Cookies and Tracking Technologies

lb9 uses cookies and similar tracking technologies to operate the platform effectively, keep your session active while you play, and understand how players navigate the site. This section explains what cookies we use and why.

4.1 Essential Cookies

Essential cookies are required for the lb9 platform to function. They enable you to log in and remain logged in during your session, maintain your account preferences, and keep your game session active. Essential cookies cannot be disabled without preventing you from using the platform. They do not collect any data used for marketing or analytics purposes.

4.2 Analytics Cookies

lb9 uses analytics cookies to collect aggregated, anonymised data about how players use the platform — for example, which pages are visited most frequently, where users tend to exit the site, and how long sessions typically last. This data helps lb9 identify areas of the platform that can be improved. Analytics cookies do not identify you personally; they produce aggregate reports only.

4.3 Functional Cookies

Functional cookies remember your preferences, such as your chosen language, display settings, and game lobby filters. They are not essential to core platform operation but improve your experience by reducing the need to reconfigure settings each time you visit. Functional cookies can be disabled via your browser settings, though this may affect some aspects of your lb9 experience.

4.4 Managing Your Cookie Preferences

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block all third-party cookies, delete existing cookies, and receive a warning before a new cookie is set. Instructions for managing cookies are available in the help documentation of your specific browser. Note that disabling essential cookies will prevent you from logging in to lb9.

5. Data Security and Retention

lb9 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include but are not limited to:

• TLS/SSL encryption for all data in transit between your device and lb9 servers
• AES-256 encryption for sensitive data stored at rest, including payment method details and identity documents
• Role-based access controls ensuring that staff can only access data relevant to their job function
• Multi-factor authentication required for all lb9 administrative systems
• Regular penetration testing and security audits conducted by independent third-party firms
• Automated intrusion detection systems monitoring for unusual access patterns in real time
• A documented incident response plan for managing and notifying users of any data security breach

5.1 Data Retention Periods

lb9 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account plus five (5) years following account closure, to meet financial record-keeping obligations.
• KYC documents: Retained for five (5) years following the completion of the verification process or account closure, whichever is later.
• Transaction records: Retained for five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Technical and usage data: Retained in anonymised, aggregated form for up to two (2) years for analytics purposes. Identifiable technical logs are retained for up to six (6) months for security monitoring.

When personal data reaches the end of its retention period and there is no overriding legal obligation to continue holding it, lb9 securely destroys or anonymises it in accordance with our data disposal procedures.

6. Your Privacy Rights

As a player on lb9, you have the following rights with respect to your personal data. To exercise any of these rights, please contact lb9's support team at [email protected] with your request. lb9 will respond within a reasonable timeframe, and in any case within thirty (30) days of receiving a verifiable request.

6.1 Right of Access

You have the right to request a copy of the personal data lb9 holds about you. Upon receipt of a verified access request, lb9 will provide a summary of your personal data in a commonly used, machine-readable format (such as a structured PDF or CSV export) free of charge. For repeated or manifestly unfounded requests, lb9 reserves the right to charge a reasonable administrative fee or decline the request.

6.2 Right to Rectification

If any personal data lb9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some data (such as your registered name or date of birth) may require re-verification of identity documents before it can be amended, to protect against fraudulent changes to account details.

6.3 Right to Erasure

You may request that lb9 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that lb9 may be unable to fulfil an erasure request where retention of the data is required by law (such as financial transaction records required for regulatory compliance) or where deletion would conflict with our responsible gaming obligations.

6.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you have the right to request that lb9 restrict its use of your personal data to storage only, pending resolution of the matter.

6.5 Right to Data Portability

Where personal data has been collected on the basis of your consent or as necessary to perform a contract with you, you have the right to receive that data in a structured, commonly used format, and to transmit it to another service provider of your choosing.

6.6 Right to Object to Marketing

You have the right to object to lb9 using your personal data for direct marketing purposes at any time, without providing a reason. You can exercise this right by unsubscribing from marketing emails via the opt-out link included in every promotional email lb9 sends, by adjusting your notification preferences in Account Settings, or by contacting support directly.

7. Marketing Communications

lb9 sends promotional communications — including bonus offers, seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and T20 World Cup tournaments, and platform updates — by email and SMS only to players who have explicitly opted in to receive them. Opt-in is collected at the time of registration and can be withdrawn at any time thereafter.

lb9 does not use third-party advertising networks to serve targeted advertisements to lb9 players on external websites. Promotional activity is conducted through lb9's own communication channels (email, SMS, and on-site notifications) and is directed only at existing registered players who have consented to receive them.

If you choose to opt out of all marketing communications, you will still receive essential account-related emails — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — as these are necessary for the operation of your account and cannot be unsubscribed from while your account remains active.

8. Contact and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how lb9 has handled your personal information, please contact lb9's support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the lb9 platform
• Response Time: Typically within 2 hours for general queries; privacy rights requests addressed within 30 days (Bangladesh Standard Time, UTC+6)

Privacy-related complaints should be submitted in writing to the support email address above. lb9 will acknowledge receipt within 24 hours and provide a substantive response within ten (10) business days. If you are not satisfied with lb9's response to your privacy complaint, you may seek independent advice or pursue any legal remedies available to you under applicable law in your jurisdiction.

8.1 Changes to This Privacy Policy

lb9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, lb9 will notify registered players by email and display a prominent notice on the platform prior to the updated policy taking effect. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of lb9 following the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the platform and contact support to request account closure.