Responsible Gaming at lb9

1. Age Restriction Policy

lb9 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or claim any bonus offer. This rule applies without exception to every player in Bangladesh and all other markets where lb9 is accessible.

During the registration process, players are required to confirm that they are 18 or above by checking an explicit age-confirmation box. This self-declaration is followed up with a formal identity verification (KYC) process during which players must submit a valid government-issued ID document — such as a Bangladesh National ID Card, passport, or driving licence — clearly showing a date of birth confirming they meet the age requirement.

Parents and guardians are encouraged to use third-party parental control software to prevent minors from accessing online gambling platforms. Tools such as browser-level content filters can block gambling sites at the device or network level, providing an additional safeguard beyond lb9's own age verification processes.

2. Recognising Problem Gambling

Gambling is a leisure activity enjoyed responsibly by the vast majority of lb9 players. However, for a small number of individuals, gambling can develop into a compulsive behaviour that causes real harm to themselves and the people around them. Recognising the early warning signs is the first and most important step towards getting things back under control.

The following signs may indicate that gambling has moved from entertainment to a problem. If you recognise several of these patterns in your own behaviour, lb9 strongly encourages you to use our self-exclusion tools and to seek independent support.

3. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool lb9 offers. It allows a player to voluntarily block their own access to the lb9 platform for a defined period — or permanently — when they feel that taking a longer break is the right course of action for their wellbeing.

Self-exclusion can be activated in two ways: directly through the Responsible Gaming section of your Account Settings, or by contacting the lb9 support team via live chat or email at [email protected]. Once a self-exclusion request is submitted, it is processed within 24 hours. During self-exclusion:

• Your account is blocked and you will not be able to log in, deposit, or place bets
• All promotional emails, SMS messages, and push notifications from lb9 are suspended immediately
• Any pending withdrawal at the time of exclusion will still be processed to your registered payment method
• You may not open a new lb9 account during the exclusion period

Self-exclusion periods available at lb9 are: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. Once a self-exclusion is in place, it cannot be shortened or reversed before the selected period expires. After expiry, a mandatory 7-day cooling-off period applies before the account can be reactivated, during which lb9 will ask you to confirm that you are sure you wish to return to active play.

4. Deposit and Spending Limits

Setting a deposit limit is one of the simplest, most effective steps you can take to ensure your lb9 account stays within your personal budget. lb9's deposit limits allow you to specify the maximum amount you are willing to deposit over a rolling daily (24-hour), weekly (7-day), or monthly (30-day) window.

All deposit limits apply across every payment method on your account — bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard, and any other method you have registered. You cannot bypass a deposit limit by switching payment method.

How to Set or Change a Deposit Limit

5. Time-Out and Cool-Off Features

Not every player who needs a break is ready for a full self-exclusion. lb9's time-out feature provides a shorter, more flexible pause option for players who simply want to step away for a few days or weeks to reset.

A time-out suspends your lb9 account for a period of your choosing — from a minimum of 24 hours up to 42 days. During a time-out, you cannot log in, deposit, or place bets. Marketing communications are paused. Any pending withdrawals continue to be processed normally.

Unlike the 7-day waiting period applied to limit increases, a time-out cannot be cancelled early once it is activated. This is intentional: the purpose of a time-out is to provide a genuine, enforced break, not a temporary lock that can be undone the moment an urge to play arises. If you feel that a 42-day maximum is insufficient, we recommend using the self-exclusion programme described above instead.

Reality Check Notifications

lb9 also provides in-session reality check notifications for players who want a gentle reminder of how long they have been playing. You can configure these to appear every 30 minutes, every hour, or at a custom interval of your choice. The notification displays the current session length, your net win or loss for the session, and a prompt asking whether you would like to continue playing or end your session. Reality checks can be configured from the Responsible Gaming section of your Account Settings.

6. Getting Help and Support

If you believe your gambling is becoming a problem — or if someone close to you has expressed concern — please do not hesitate to reach out for support. lb9's responsible gaming team is available 24/7 and can help you activate any of the protective tools described on this page, as well as signpost you to external specialist support organisations.

7. Tips for Safer Gaming

The following practical guidelines help lb9 players keep their gaming experience positive, controlled, and enjoyable over the long term. These are not rules — they are habits that experienced, responsible players consistently apply.

• Treat gambling as entertainment, not income. Every lb9 game — whether casino slots, live casino tables, cricket betting, or arcade games — has a built-in house edge. Approach each session with a fixed entertainment budget, the same way you would budget for a cinema trip or a meal out.
• Never gamble to recover losses. Chasing losses is the single most common route from casual play to problem gambling. If you have hit your session loss limit, log out. The next session starts fresh.
• Set a time limit before you start. Decide in advance how long you will play and use lb9's session limit or reality check tools to enforce it automatically.
• Keep gambling separate from alcohol and stress. Avoid gambling when you are emotionally distressed, anxious, or have been drinking. Decision-making quality drops significantly under these conditions, leading to larger, less considered bets.
• Take regular breaks. Even during a winning session, take at least a 15-minute break every hour. Standing up, moving around, and resetting your mental state helps you stay in control.
• Be honest with yourself. Review your account's transaction history regularly. lb9 provides a full history of your deposits, withdrawals, and bets in Account Settings. If the numbers surprise you, it may be time to adjust your limits.
• Talk to someone you trust. If you feel uncomfortable discussing your gambling habits openly, that discomfort itself is a signal worth paying attention to. Speaking to a trusted friend, family member, or professional advisor can provide perspective that is difficult to achieve alone.